MOSQUAM - Mobile-Standard-Quality-Measurement

 

MOSQUAM advantages

• During the measurement the testing person is supported by the visual and plain menu navigation suitable with every commercial PDA.

• Parallel administration of test series of different time series and different testing people.

• The objective evaluation of all desired service and standard characteristics in periodical intervals assures a clear comparability during a certain time period and enables the generation of dynamic time series.

• Improvements and worsening in the corporate service chain can be pointed out both above all entire functions or processes as well as detailed to the point of single categories.

• "Critical incidents" in the service chain can be identified exactly and presented in form of a check list in order to eliminate primarily the defects in the affected areas.

• The criteria catalogue can be designed mutably and flexibly and consequently assures a rapid adaptation to possible changes or extensions.

• Measuring of quality standards can be carried out biotically or openly thus quality aspects behind the line of visibility can be explored as well.

• Quick adaptation and conversion to any required language.

MOSQUAM - as formula to success
MOSQUAM is a technologically highly developed tool to measure strenghts and weaknesses in any division of a company in which a service quality according to all standards must indispensably be warranted. Working on the criteria catalogue via the PDA allows an easy and clearly arranged processing with the detailed sortiment of questions. The comparability of test results of the particular cycles enables the demonstration of time series. With the aid of these comparisons, basic improvements or aggraviations of functions or processes can be distinguished from singular "critical incidents" that occurred out of line due to situational circumstances. The distinction between function- and process-orientated criteria enables an all-embracing and differenciated valuation of a company's service quality that is far outreaching over a superficial examination. The comprehensive annotation of the test-criteria (note, photo, voice) enable a fast and convincing documentation of nuisances. The adoption of MOSQUAM presumes a close preoccupation of the responsible persons with the own company. This extensive inspection of the own achievement and quality paves the way for the company to a customer-friendly service quality according to all standards which is essential for a company's success and enduring establishment. Enthusing the customer is not simply meeting his expectations but rather exceeding them. This leads normally from a short- up to a long-term customer satisfaction and an identification of the customer with the brand of the company. The constitutive values acceptance and reliance have formed the basis for  a high repeater quota in the service industry since all times.

Because of the objective and transparent documentation and rating of the compliance with the quality and service standards and the resulting optimization possibilities, the quality and performance are strongly increased. Thus a high guest satisfaction can be guaranteed and a significant competitive advantage can be achieved. Due to the fact that the focus of the tool lies on an augmentation of efficiency, turnover generation measures are profitably promoted.

The quality checks are always accomplished by professional testers, who can look back on a longtime experience and educated skills in the particular branch. At the request of the customer the test results and the presentation of the "critical incidents" can be illustrated with photos of the deficiencies to demonstrate and emphasize the need for action. Optional, a presentation of the results with continuative additions by the tester in front of the responsible persons is possible as well. In the center of all those amenities stands the idea, that satisfied guests/customers have a positive multiplier effect and hence an irreplaceable additional benefit for every company within the service industry is achieved.

Do you want to know more about MOSQUAM?
Just ask us! We would like to present to you individually MOSQUAM and its advantages.